Today’s workplaces are rapidly and frequently transformed by new technologies. Usually IT investments meant to increase productivity, streamline workflows or improve supplier engagement on the front end of a business, however, the success is not guaranteed with the purchase alone. The process of adoption is equally important in unlocking all the values and maximize the return of your investment.
In many cases a project considered done once the technology is deployed. However, the adoption of the service can only be successful if it is followed by significant change in user behavior. If the technology is there, but employees weren’t captivated, the project is destined to fail.
Why you should invest in adoption
Value is only realized when people change the way of work by the time saved, by the reduction of menial tasks, by the change in communication patterns and by improved workflows. It can’t be obtained via one-time trainings alone. This type of transformation requires everyone to understand the processes and benefits, so they become proficient in usage.
Transformation to a modern workplace
Investing in adoption fundamentally changes the ways of internal communication, collaboration and data sharing. Flexible work locations go hand in hand with the increasing importance of chat-based communication, while cloud sharing, and real time insights provide easy access to company data enhancing productivity.
The key is to engage everyone personally
All organizations are made up of innovators, laggards and everyone in between. A professional adoption and change management plan includes early adopters as well as people resistant to change, Baby Boomers as well as Gen Z. Often they cannot be engaged with the same message as each generation has their different expectations, tech habits and practices. The successful strategy and execution plan covers all target audiences considering their knowledge, feedback and previously used solutions to make the benefits understandable and desirable. Once they feel the capabilities the service offers and they are able to implement it in their own environment, their whole behavior changes together with the platforms of communication.
Expert in adoption
Softline’s certified service adoptions specialists together with Design Thinking professionals provide complex expertise to every scenario. Our service portfolio is based on industry standard methodologies and has measurable impact on the speed of the adoption, ultimate utilization, and proficiency. Softline is not only a global partner of Microsoft, but a company specialized in adoption and change management. By leveraging our experience, you can benefit from tailor-made services that guide you through a successful adoption from deployment to full adoption with advisory services, readiness services and productivity solutions.
During adoption top management and decision makers have a strong effect on the outcome. If their strategic understanding is deep and they become active users they are likely to implement the solution within their department. Our experts can successfully inspire them, and include them in the creation of a success plan. We dedicate special attention to the adoption of Microsoft Teams as a tool for collaboration. Besides personalized trainings, we also focus on identifying resistance and provide customized solution even involving gamification.
Throughout various learning programs we target IT management, champions (who can even become trainers themselves) and end-users. Our solution also includes a Citizen Developer Platform overview, where we can educate and inspire knowledgeable people about the Power Platform capabilities and ‘no-code / low-code’ application development.
We facilitate half day or one day long meetings for small teams. Together with the participants we examine their productivity related issues, make a sketch with the solution and build a prototype. Basically during a few hours we provide agile development to team productivity challenges, like how to coordinate tasks and track work within a team.
All cases of adoption and change management require unique solution. Schedule a meeting with our experts and start your adoption journey with us.
Providing modern technology to your employees does not make them productive. Without proper adoption, users will never make the most of IT solutions. Softline’s adoption methodology helps you to leverage all the benefits Office 365 can provide.
A good IT solutions and services provider offers wide range of support services, the way Softline does, from proactive consultations, through IT infrastructure and workplace management to outsourced helpdesk solutions.